Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Telijans, LLC ("Telijans," "we," "us," or "our"). By engaging our services or accessing our website at telijans.ai, you ("Client," "you," or "your") agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website.

2. Services Provided

Telijans specializes in data and AI solutions for small and mid-size businesses. We provide the following professional services:

• Clarity Dashboards: Custom Power BI dashboard development that transforms raw business data into actionable insights, including revenue analytics, customer insights, and operational metrics.
• AI Automation: Intelligent workflow automation solutions that eliminate repetitive tasks and streamline business processes through custom-built AI-powered systems.
• Intelligent Apps: Custom web applications with integrated AI capabilities designed to meet specific business needs and connect seamlessly with your data infrastructure.

All services are provided on a project basis or under separately executed service agreements.

3. Service Agreements

3.1 Engagement

Each project will be governed by a separate Statement of Work (SOW), proposal, or service agreement that outlines:

• Project scope and deliverables
• Timeline and milestones
• Pricing and payment terms
• Specific responsibilities of both parties

3.2 Modifications

Any changes to the agreed scope of work must be documented in writing and approved by both parties. Changes may result in adjusted pricing and timelines.

4. Client Responsibilities

As a Client, you agree to:

• Provide accurate, complete, and timely information necessary for project completion
• Grant necessary access to systems, data, and resources as required
• Provide timely feedback and approvals as outlined in the service agreement
• Ensure you have the legal right to provide any data, materials, or content to Telijans
• Maintain the confidentiality of any login credentials or access information we provide

5. Payment Terms

5.1 Fees

All fees are specified in the applicable SOW or service agreement. Unless otherwise stated, fees are quoted in U.S. Dollars (USD).

5.2 Payment Schedule

• Invoices will be issued according to the payment schedule outlined in the service agreement
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payments may be subject to a late fee of 1.5% per month or the maximum rate permitted by law, whichever is lower

5.3 Expenses

Reasonable out-of-pocket expenses incurred in connection with services (e.g., third-party software licenses, cloud computing costs) will be billed to the Client with prior approval.

5.4 Non-Payment

If payment is not received within 60 days of the due date, Telijans reserves the right to suspend services until payment is received.

6. Intellectual Property Rights

6.1 Client-Provided Materials

You retain all ownership rights to any data, content, or materials you provide to Telijans. By providing such materials, you grant Telijans a limited, non-exclusive license to use them solely for the purpose of delivering the contracted services.

6.2 Deliverables

Upon full payment, you will receive all agreed-upon deliverables. Ownership of custom work products created specifically for you will transfer to you upon receipt of final payment, unless otherwise specified in the service agreement.

6.3 Telijans Property

Telijans retains ownership of:

• Pre-existing tools, templates, frameworks, and methodologies
• General knowledge, skills, and expertise
• Any reusable components or processes developed independently

6.4 Third-Party Tools

Some projects may utilize third-party software, platforms, or services (e.g., Power BI, cloud platforms). You are responsible for obtaining and maintaining any necessary licenses for these tools.

7. Confidentiality

7.1 Confidential Information

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the engagement.

7.2 Exceptions

Confidential information does not include information that:

• Is publicly available or becomes publicly available through no fault of the receiving party
• Was lawfully in the receiving party's possession prior to disclosure
• Is independently developed without reference to the confidential information
• Must be disclosed pursuant to legal requirements or court order

7.3 Data Security

Telijans implements industry-standard security measures to protect your data. However, you acknowledge that no security system is completely impenetrable.

8. Warranties and Disclaimers

8.1 Service Warranty

Telijans warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

8.2 Disclaimer of Warranties

Except as expressly provided in these Terms, Telijans makes no warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.3 No Guarantee of Results

While we strive to deliver high-quality solutions, we do not guarantee specific business outcomes, revenue increases, or cost savings unless explicitly stated in writing.

9. Limitation of Liability

To the maximum extent permitted by law:

• Telijans' total liability arising out of or related to these Terms or any services shall not exceed the total fees paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.
• Telijans shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

10. Indemnification

You agree to indemnify, defend, and hold harmless Telijans, LLC and its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Any content or data you provide to Telijans

11. Term and Termination

11.1 Term

These Terms remain in effect for the duration of any active service engagement.

11.2 Termination for Convenience

Either party may terminate a service engagement with 30 days' written notice. You will be responsible for payment for all services performed up to the termination date.

11.3 Termination for Cause

Either party may terminate immediately if the other party:

• Materially breaches these Terms and fails to cure within 15 days of written notice
• Becomes insolvent or files for bankruptcy
• Engages in fraudulent or illegal activities

11.4 Effect of Termination

Upon termination:

• You must pay for all services rendered and expenses incurred up to the termination date
• Each party will return or destroy confidential information of the other party
• Provisions related to payment, confidentiality, intellectual property, and limitation of liability will survive termination

12. Website Use

12.1 Acceptable Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or harvest content without permission

12.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party sites.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

14.2 Negotiation

In the event of any dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation.

14.3 Arbitration

If negotiation fails, any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in St. Petersburg, Florida.

14.4 Exception

Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable SOW or service agreement, constitute the entire agreement between you and Telijans regarding the subject matter herein.

15.2 Amendments

Telijans reserves the right to modify these Terms at any time. We will notify clients of material changes via email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the revised Terms.

15.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

15.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. Telijans may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

15.6 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.

15.7 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

16. Contact Information

For questions about these Terms of Service, please contact: